[Resolved] Voltas — voltas split ac not repaired for 1 month through service charge taken twice

SanjayBablu

from Mumbai, Maharashtra

Address:

Advocate , Gandhi Chowk , BHAWANIPATNA, Kalahandi, Odisha

Sir

My voltas split ac has some problem. As such the service engineer of voltas mr. Goldi singh, mob no-[protected] (Smart cooling) of bhawaniptna, dist - kalahandi, odisha, pin - 766001 visited the site.

He saw the outdoor unit and told to saw the indoor unit sometime later as he was busy. He took the service charge too.

Later on after repeated call he sent another person known to him but not from voltas. The new mechanic could not made it ok but took the service charge again.

We have already paid the service charge 2 times, but our problem could not be solved as yet.

When we are calling mr goldi, every time we are getting reply that he is busy. Sometime he is giving time, bu not coming.

This process is continuing for last more than 1 month.

Certainly it is not the quality of service that tata is known for.

Request you to be kind enogh to do the needful at the earliest possible.

Thanking you,

Sanjay kumar
Advocate
Gandhi chowk
Bhawanipatna

Mob-[protected]

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Jul 1, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 22, 2019

Voltas Customer Care's response Dear Sanjay,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 30, 2019

Voltas Customer Care's response Dear Sanjay,

We hope that our team has contacted you and assisted you with your request. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team