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Voltas

[Resolved]  Voltas — Voltas Unresolved/Unresponsive - Request No. [protected]

Address:23/1,Sathangadu High Road, Kaladipet, Ch- 19

I have bought voltas split ac 1 ton on 05.05.2022 in VK HOME APPLIANCE and installed/unlocked the AC on 09.05.2022. leakage issue started on 22nd May onwards so lodged complaint (SR# [protected]) on 24 May 2022. Same day i got the call from service center, they promise to attend the request within 2 working days but still no one fixed the issue from their end. i called 8times between 24 May and 4 JUN 2022 regarding this issue and 4 times i gave/confirmed my address/landmark details with them. but they closed the complaint without attending on 9 Jun 2022 with reason as not reachable to the customer & even im not get the any notification regarding to closed my complaint. Again I call to customer care to lodged same complaint (#[protected]) on 17 Jun 2022...

"Continuously giving false Commitments and not supporting to us." ##I really very much disappointed to the voltas service/product.
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Jul 21, 2022
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2022
Voltas Customer Care's response Dear Mr. vkprabu,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Verified Support
Jul 21, 2022
Voltas Customer Care's response Dear Mr. vkprabu,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
Complaint comments 
2 Comments

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Comments

Yesterday and today too they are giving false commitment..I'm a very much disappointed to the voltas service
Reply
I didn't sent any request to reschedule but I had received the message as like below...it shows your service strategy.. don't treat the customer as stupid fellows.

Dear Customer, You have requested for a reschedule beyond six days for SR#[protected].Kindly book a new SR or call on '[protected]' for reschedule. - Voltas
Reply

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