Voltas — Voltas vertis 1.5 Ton Split Ac, Compressor non-functional

Address:

Kolkata, West Bengal, 700059

I had lodged a engineer visit request ([protected]) as my AC Voltas Vertis 1.5 Ton Split 3.10 yrs old wasn't working on 24th April and the branch sent an engineer on 30th April. After engineer visited he said the compressor is nont functional and needs to be changed, as I said fine change it as compressor is under warranty.
I was asked to pay Rs.3500/- upfront and was committed that everything will be done within 4-5 days time.
Then i contacted the local office they said I have to pay Rs.4200/- upfront only then they will place a request for compressor to Mumbai office even after that it will take 9-10 days to sort things out. When I said you first get all your parts from mumbai as required and then I will pay for it, this offer was declined right away.
Then I contacted the customer care (Helpline No)they said they have mailed to the centre to do the needful within 2 days and take the money once the job is done.
Despite that I haven't received any estimate cost letter or phone call from the centre regarding the same.
prior to this I had raised a request ([protected])on 7th April 2016 for the AC not cooling and it was resolved on 12th April 2016 by filling the GAS. Now just after 12 days the compressor goes done.

I feel so very sorry that there are so many complaints against Voltas service, either the company is employing cheap service providers in towns or the quality is cheap or the engineers quality is cheap. in any given case the sufferer is the end user or consumer.
If my this issue is not resolved in 3 working days I am moving into Consumer Forum.

Regards,
Niraj Rai
Mob:-[protected]