[Resolved]  Voltas — voltas window ac 1.5 ton

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New Delhi, Delhi, 110012

I bought voltas 1.5 ton wac 183czp on 07 may 2018 from aan electronics sadar bazar delhi vide invoice no. Gst/a/ccr-157. The salesman told me that ac would be installed on 08 may 18 but no one told me that i am required to call toll free for installation. On 08 may when i called aan, i was told that i am required to call toll free number. When i called toll free number, i was told that someone would come by 1200 hours in the noon. When no one came then i called toll free again and this time i was told to call local representative of voltas. When i called on that number i was told that technician would come by 1600h with all material as per dimensions of my windows. When the technician came he had small piece of ply and he told that he would fit only that ply and the balance part of window can't be done by him. This is unprofessional. My relatives with small children were already staying with us and fitment of ac was essential. I requested if the ac can be fitted but the answer was same, that some portion of window would be left open. I therefore had to ask local technician to fit the ac. I was not aware that by doing this, my warranty would no more be valid. It is my request that your technician may check the fitment of ac but without any charges and warranty may be revalidated. For your information my first ac was also 1.5 ton window ac from voltas and the installation was done free of cost by your reps. Regards rajesh nag