[Resolved]  Voltas — Warranty Complaint-

I had purchased a voltas 1.5 ton AC from Nandilath G Mart Shoppe, Ernakulam Kerala, on 11 Aug 2016. Invoice no: EKMS 1520. The purchase offer came with a additional 5 year warranty coupon as part of a scratch and win Onam offer. Following the purchase I registered for the warranty and was provided Warranty request No [protected].
After a fault with AC in the last month, I approached the Ernakulam voltas service centre they advised me that my warranty has not been registered. How can you not have my warranty registered when I was explicitly told it was registered and a request no: provided for the same. Being a senior citizen under the COVID conditions, I had multiple phone conversations with the ASM Arun Pillai in the Voltas Ernakulam service centre, pallimukku.I was provided another service request no: and advised the unit is not under warranty. I have now waited for one month for redressal of the issue from my local service centre with no result. Now they have charged me Rupees 14075.
This situation has caused me a lot of stress unnecessarily, I expected to receive a better service from a TATA group company. How can I be charged for the service when the same should have been fully covered under warranty.I have attached the warranty card which was part of a scratch card at purchase and invoice details with this complaint. I have also sent the details to voltas directly.
I strongly believe that voltas being a reputable organisation and part of Tata group of company, will take up this matter with utmost seriousness and find a resolution for my complaint as soon as possible.
Kind regards,
TKG Menon.
Ernakulam
Kerala .