Voltas — Water Dispenser Gives Cold Water From Normal Tab - Magic Plus R model | |||
Hello I purchased a Voltas Magic Plus R water dispenser 3 days ago. I bought the 3 tap model because we need cold, hot and normal water for our different types of needs. I have major throat issue and i either drink normal water but all my office staff drinks cold water. On the first day when i took normal water for myself, i found that the water was as cold as it was giving the cold water from the cold water tap. I told this issue to the dealer from where i bought this machine and he said i'll have to register a complaint with the voltas guys. I registered the complaint with them and complaint no. was: [protected] today an engineer visited to my place and he said... this normal tab will give cold water only and he can't do anything. He marked the complaint as OK and left the place. If i had to have cold water only then i would have purchased the other models with 2 tap options. Why would have i spend more money on 3 tap model. and whats the use of this model when it can't fulfil the needs of a normal plain drinking water. this is kind of product they people are making and support voltas people are giving. i need to return this product immediately as its of no use for me. feeling cheated. Was this information helpful? | |||
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Voltas customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
What is the solution for this, Even I am facing similar problem.
Voltas Customer Care's response, Oct 29, 2018
Verified Support
Same problem as above normal tap gives cold water in my new pearl voltas dispenser
Voltas Customer Care's response, Jun 21, 2021
Verified Support
Dear Manoj,
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
I have purchased the older model and returned it since normal was giving chilled water. I exchanged newer model thinking it will be better but no same issue normal giving chilled. Also new model is terrible on off lever spring system which will break in few months. Also it is very difficult to take out water in a bottle.
I have blue Star water dispenser also which is absolutely perfect hot gives hot, normal gives normal, cold gives cold.
Voltas Customer Care's response, Jul 28, 2021
Verified Support
Dear Customer(Limaakum Jamir),
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
I also purchased the same model and was facing the same issue as mentioned above but the voltas team of 2 person visited my place to check the issue, the so-called engineer with a helper did his thing of opening the dispenser and all but when he was unable to spot the issue, he then called someone on phone and was asking but then also no issue was being spotted but then his helper said 'ho gaya tera but ek baar mah dehku' and the engineer said tuh bhi dehk le and then the helper to engineer said that their is a white colour tray in the bowl of the water dispenser which was not placed properly as he noticed the same while opening the water dispenser and he took the tray, placed it properly inside the tank, then he closed the dispenser and placed the 20ltr bottle on top and after that the engineer and myself checked and it was working perfectly, Cold was giving cold water, Hot was giving hot water and Normal was giving Normal water. I was shocked that a helper to engineer was much more knowledgeable. The issue is a white colour tray inside the water dispenser stainless steel tank which must be placed properly for it to give normal water from normal water tap. Now my voltas water dispenser is working perfectly, very happy with the same.
Voltas Customer Care's response, Sep 27, 2021
Verified Support
Dear Manav,
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
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Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.
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Online Team
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