[Resolved]  Voltas — Worst experience ever

Address:mumbai

Worst experience ever

This is in reference with the request no [protected], [protected] and [protected]-

The service center is not being able to solve the problem after 3 visits - the ac has also been taken to the service center for repairs but the issue still persists .
Moreover my ac stopped functioning at 27 october 2020, till date the problem is not yet solved .
I have already coordinated with the manager and senior field manager numerous times regarding this but my issue still persists .

The technicians sent to fix the ac was not professional, he has done very shoddy work as the AC worked for only 1 hour and stopped functioning. It was informed to me that I will have to wait for one more day for it to get resolved .

Till date I have made numerous calls to the service center and the customer care services and now I am fed up with calling and following up .( Kindly check the call log from my number - [protected]). The services provided by Voltas customer care and the service center has become the worst experience of my life as a customer .
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2020
Voltas Customer Care's response
Dear Chirag,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Verified Support
Nov 07, 2020
Voltas Customer Care's response
Dear Chirag,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4394
    Pending
    134
    Resolved
    3042
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information