I ordered a dress material order no R[protected] form voonik.com but the dress I was delivered is totally different from the one I ordered and now they are attentng my calls nor any return is submitted
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Aug 24, 2016
Complaint marked as Resolved
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2016
Voonik Tech Customer Care's response Hi Sofiah,
We are sorry to hear that the product we sent did not match your expectations.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 6-7 working days.
Thanks and Regards,
Team Voonik
P.S. For further clarifications you can contact us on[protected] or [protected]@voonik.com
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