[Resolved]  Voonik.com — No refund or return of the product or proper support. The product delivered was in pathetic condition

Address:	Mumbai City, Maharashtra, 410210
Website:	Voonik.com

Sir,
I ordered a dress from voonik.com on 28th decmber 2015 with the order no R[protected]. I got the product on 1st january and the product was not to the mark. I innitated a return request on 2nd january itself and i was told that my product would be picked up in a week and in 10 days i will get the refund. When the product wasnt taken from my place in 7 days i lauched a request regarding the same on 9th jan 2016 with the Ticket ID - 1344264. And i was said it would be taken care in 48 to 72 hours yet nothing happend. On 14th jan i again lauched a complaint with theTicket ID - 1361304. And i was again told the same. On 23rd jan i again lauched a compalint with theTicket ID - 1393302. And as usual i got the reply that the prob would be taken care in 72 hours. On 8th february i got a mail that my refund has been initiated and i will get my refunds within 24 to 48 hours but nothing happend so i had to lauch another complaint on 14th february withTicket ID - 1470828. And again i am promised the same 48 hours thing. Its more than a 1.5 months and they have done nothing to refund my money. They havent even taken the product back. The product which i got is so pathetic and is not even stiched properly. Kindly help me out and stop these online sites from fooling people with there policies.