[Resolved]  Voonik.com — No refund or return of the product or proper support. The product delivered was in pathetic condition

Address:Mumbai City, Maharashtra, 410210

I ordered a dress from voonik.com on 28th decmber 2015 with the order no R[protected]. I got the product on 1st january and the product was not to the mark. I innitated a return request on 2nd january itself and i was told that my product would be picked up in a week and in 10 days i will get the refund. When the product wasnt taken from my place in 7 days i lauched a request regarding the same on 9th jan 2016 with the Ticket ID - 1344264. And i was said it would be taken care in 48 to 72 hours yet nothing happend. On 14th jan i again lauched a complaint with theTicket ID - 1361304. And i was again told the same. On 23rd jan i again lauched a compalint with theTicket ID - 1393302. And as usual i got the reply that the prob would be taken care in 72 hours. On 8th february i got a mail that my refund has been initiated and i will get my refunds within 24 to 48 hours but nothing happend so i had to lauch another complaint on 14th february withTicket ID - 1470828. And again i am promised the same 48 hours thing. Its more than a 1.5 months and they have done nothing to refund my money. They havent even taken the product back. The product which i got is so pathetic and is not even stiched properly. Kindly help me out and stop these online sites from fooling people with there policies.
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Sep 1, 2016
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2016
Voonik Tech Customer Care's response
Hi Saquib,

We are sorry that you haven't received your refund.As discussed over the call, we have refunded the amount for the product ''Designer Georgette And Velvet Blue Gown[protected]'' in your Voonik credits.To check the Voonik credits in your account, you need to click on ''My Credits'' option in the app or website.

Thanks and Regards,
Team Voonik,

P.S. For further clarifications you can contact us on[protected] or [protected]@voonik.com
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