[Resolved] Voonik.com — Refund for my order no : r[protected]prepaid)

hariprasad3809

from Khamharia, Chhattisgarh

Address:	560045
Website:	www.voonik.com

Sir
Myorder no : r[protected]Prepaid) placed on 2nd of this month. I have to get products 12th of this month as per delivery date given by voonik. I have received only two products out of three..
3 times i have called to customer care they said order was cancelled by voonik & will get get refund in 24 to 48 hours. I asked the message about refund, they said they will send message. Why i did not get cancellation and refund message. Why is the delay. Without having stock why voonik collected money. Today is 20th 9 extra days over. No refund no cancellation information waste service. Why customer care have to tell lies. Very very bad.
Please provide refund don't blame customers, other companies giving refund soon. Very bad

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Aug 25, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2016

Voonik Tech Customer Care's response Hi Hariprasad,

Accept our sincere apologies for this unfortunate incident. The order stands cancelled due to logistical constraints, hence we have initiated refund on July 20th, it may take up to 7-10 business days to reflect in your bank account. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.