[Resolved] Voonik.com — Return of product

Vimal Vasa

from Mumbai, Maharashtra

Address:	400101
Website:	www.voonik.com

Product delivered is fake - so requested to return pickup & refund money, but which is still pending. Email remained unanswered & tele hardly connect & when it connect, keep busy with IVR service only.

I COMMUNICATED MANY TIMES - BUT NOW THEY DENIED BY EXCUSE AS CANCELLATION TIME IS OVER.

This is simple case of cheating to customers. Who are (as company behave) helpless.

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May 11, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2016

Voonik Tech Customer Care's response Hi Vimal,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We are sorry to inform you that we are unable to accept your return request for order ID R[protected]-1. The order was delivered to you on Sep 28th and our seller has only 15 days return policy. So you have exceeded the permissible return period.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Oct 24, 2016

Updated by Vimal Vasa Voonik knows it very well,
We created return requested by Dt 05 October 2016, (within 15 days' time frame) but system / website hadn't change status, so simultaneously requested by email to [protected]@voonik.com to arrange reverse pickup. But which was never answered also try to call many times but hardly it connected, when connected – keep me busy with IVR instead to talk or actions.
Its fraudulent website, who just know, to take advantage of Indian judiciary system. But all people are not same.

Verified Support

Oct 25, 2016

Oct 30, 2016

Updated by Vimal Vasa Voonik,

Shame on you - by lying in every emails.
I told very precisely every time & loudly there after as I created return request by Dt 05 Octo 2016 as well email also to start return pick up as status is not changed on website to initiate return pickup process. Return process failed & you apologies for same many time, but is it way to doing busyness? Pl stop bluffing on this issue.

So I asked to provide me registered office & directors name to start legal process.
Which is also denied by you.

Now all of sudden you changed story - deliberately.

This is cheating with customers & you pay for it.
Be ready for legal actions soon.

India is having some legal system & that you may realize it.
You can not run busyness - to fool people by any of way.

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Comments

Sky723

from Madhugiri, Karnataka

Transaction ID: voonikapp-R[protected]-8
Refund Amount 300.00
reference id: [protected]
Please refund my amount

Voonik Tech Customer Care's response, Oct 25, 2016

Verified Support

Hi Sandhiyapriyadharshini,

We have initiated refund for the order- R7147514504-8 on 08 Oct 2016, request you to check in the bank with the transaction ARN number- 75134836283316026199048 .
If in case you face any issue, then kindly write an e-mail to care@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

Vimal Vasa

from Mumbai, Maharashtra

Dear Voonik,

I AM SUPPOSED TO BOOK COMPLAIN ON,
Ministry of consumer affairs - Jago Grahak Jago - Webporrtal.

This is final request to you to settle issue.
Chaeting to customer - may cost you lot in long run.