[Resolved] Voonik — Frock

Jahnvi Shah

from Washim, Maharashtra

Address:	560045
Website:	www.voonik.com

I have ordered one frock (Order No. R[protected] on 16th Sept'16 on online payment worth Rs. 499 + Rs. 28 Delivery Charges.
It was delivered on 28th Sept'16 and it was very poor quality, so i have requested to return it back and refund my money on 2nd Oct'16. Product has been picked up by Voonik guy on 5th Oct'16.

Still I have not received my money back. The email ids from which I have received all intimations is now going failed.

None of their executive is talking on customer care number.

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Oct 24, 2016

Complaint marked as Resolved

Resolved Thanks

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Dear Jahnvi,

We are truly sorry to hear that the product did not appeal to you. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We had processed the refund in your Voonik credits, since you wish to get the refund in Bank account, we have initiated refund on Oct 19th, as per the bank’s policy, the amount will reflect in the your account within 7-10 business days (excluding Saturday, Sunday & Bank holidays). If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.