[Resolved] Voonik` — Ordered one product but received another one

Sini Manoj

from Delhi, Delhi

Address:	643001
Website:	Voonik

I ordered for a sarree in Voonik on December 14th and received the product on 28 December. The saree I orederd and the one I received was entirely different and seemed to have a cheap look. I sent a mail to take back the product and replace with the one I had ordered or give the money back. I have been sending continuous mails for which they reply they shall take it back through their delivery person since 30 December and till date nothing has been done on this issue.

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Aug 28, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2016

Voonik Tech Customer Care's response Hi Manoj,

We are sorry that our product did not meet your expectations.As per our telephonic conversation, we have different courier partners for delivery and return pick up. But unfortunately, your location is a NSZ(Non service able zone)Our return courier partners don't have any agent in your city . We will refund the courier charges (maximum 200/-) in your Voonik account. please send the package to the seller and send us a mail with the courier slip. Seller address is given in the bill attached with your package.For further clarifications you can write to us at [protected]@voonik.com so that we can resolve the issues at the earliest.

Thanks and Regards,
Team Voonik

P.S. For further clarifications feel free to reach us at[protected] or [protected]@voonik.com