[Resolved] Voonik — Paid but not received | |||||
I've placed an order having 2 products and bearing order no. R[protected] on 25/10/2015. I received the same on 31st oct having invoice of the whole order but i received only one product among the 2. now they are showing that the whole order has been delivered. and after my continuous effort of getting in contact with the customer care team., i was asked to return the one i received and get the amount refunded, which is a clear wastage of my time and money. after my denial they promised me to contact next day with a solution but they never did. and now my calls are not going through and being disconnected all the time. i even mailed them 5 to 6 times for which i didnt get a single reply. so now my money and my product is stuck with you people and i am facing continous wastage of time and money by fruitlessly trying to contact you guys. if my matter wont be settled soon then i am afaid that i have to take legal actions against you. Was this information helpful? | |||||
Nov 14, 2015 Complaint marked as Resolved Finally i received my product after such a long wait. This is really the worst site . I will suggest not to buy anything from this site. Voonik Tech customer support has been notified about the posted complaint. Verified Support Nov 03, 2015 Voonik Tech Customer Care's response Dear ARCHI SINGH, We're extremely sorry for the inconvenience caused. This may happen during the shipment of the products. However, we do not want you to wait anymore, hence we have refunded the Rs.550 to you as credits and we'll investigate this case with the seller. Your comments/feedback regarding the service you received at Voonik are very important to us. We want customers to enjoy shopping at Voonik, so your report of a worst experience with our customer service is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Voonik. Second, we are questioning our seller and will take appropriate action. Finally, the next time you visit Voonik, we promise it wont occur with you again. Thanks and Regards, Team Voonik | |||||
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Finally i received my product after such a long wait. But i will suggest others not to buy any product from this site as it will stuck you for a long. This had been my worst experience.
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