[Resolved] Voonik — Product not received | |||||
Ve placed an order having 2 products and bearing order no. R[protected] on 25/10/2015. I received the same on 31st oct having invoice of the whole order but i received only one product among the 2. now they are showing that the whole order has been delivered. and after my continuous effort of getting in contact with the customer care team., i was asked to return the one i received and get the amount refunded, which is a clear wastage of my time and money. after my denial they promised me to contact next day with a solution but they never did. and now my calls are not going through and being disconnected all the time. i even mailed them 5 to 6 times for which i didnt get a single reply. so now my money and my product is stuck with you people and i am facing continous wastage of time and money by fruitlessly trying to contact you guys. if my matter wont be settled soon then i am afaid that i have to take legal actions against you. Was this information helpful? | |||||
Aug 19, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Nov 03, 2015 Voonik Tech Customer Care's response Dear ARCHI SINGH, We're extremely sorry for the inconvenience caused. This may happen during the shipment of the products. However, we do not want you to wait anymore, hence we have refunded the Rs.550 to you as credits and we'll investigate this case with the seller. Your comments/feedback regarding the service you received at Voonik are very important to us. We want customers to enjoy shopping at Voonik, so your report of a worst experience with our customer service is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Voonik. Second, we are questioning our seller and will take appropriate action. Finally, the next time you visit Voonik, we promise it wont occur with you again. Thanks and Regards, Team Voonik Verified Support Nov 04, 2015 Voonik Tech Customer Care's response Dear ARCHI SINGH, As per your request, we have processed the fresh order for Green Attractive Lehanga Choli with Order Reference Number: R[protected]. Hope your issue has been resolved. Thanks and Regards, Team Voonik | |||||
 2 Comments | |||||
Comments
well.. i thank you for the consideration. but actually i bought that lehnga uder the offer of buy 1 get 1 so the credits wont be any good to me as i will not be getting the discount. its just like i wasted my time and money and waited long enough to have the same lehnga at the same old price. so, please either give me 50% discount coupon or deliver the same old lehnga which i bought at the first place. moreover, it is saying that my credits should be equal to that lehnga amount in order to have cash on delivery. now how could i rely on paying through my card and expecting for a timely delivery when you guys have done such a mess.? and why should i pay when i got that lehnga under an offer?
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My order id is R[protected] and i havent recieved my package yet though its showin delivered
So can u please hab a look whats the mattr wl be reali grateful
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So can u please hab a look whats the mattr wl be reali grateful
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