[Resolved] Voonik — Product refund/cancellation policy | |||||
For my order number "R[protected]" I got the product at 24th Feb 2016 and it is clearly written for the product that - "2 days return" I claim to replace my product at 26th feb 2016 ( with in 2 days ). And now I got the reply from your side that "you are not going to accept any products returned after 'Days' of delivery" !!! If it is then either you have to provide me the link to refund or cancel my order, this is very unreliable site that I EVER seen !!! Please take a serious action against this. Reply me asap. Was this information helpful? | |||||
Mar 6, 2016 Complaint marked as Resolved I really appriciate with voonik team. They are really spportable.
If any one want to raise a question, there is feature of 'start conversation' in mobile app, you will get the faster response. Voonik Tech customer support has been notified about the posted complaint. Verified Support Mar 03, 2016 Voonik Tech Customer Care's response Hi Payal, We are sorry to hear that the product we sent did not match your expectations.We notice that, the product was delivered to you on February 24th and you have raised the return request through e-mail on February 26th i.e. 3 days after the product was delivered to you.Our return policy for the product '' IraSoleil Women Tunic - Pink & Red[protected]'' is for 2 days(48 hours) from the date of delivery. We are sorry to inform you that your return has exceeded the permissible time frame and hence we are unable to process the request. Thanks and Regards, Team Voonik P S: For further clarifications you can contact us on[protected] or [protected]@voonik.com. Verified Support Mar 05, 2016 Voonik Tech Customer Care's response Hi Payal, We are sorry to hear that the product we sent did not match your expectations. We have refunded Rs.500 in your Voonik account.For further queries write to us at [protected]@voonik.com.We will get in touch with you and resolve the issue at the earliest. Thanks and Regards, Team Voonik P S: For further clarifications you can contact us on[protected] or [protected]@voonik.com. | |||||
 5 Comments | |||||
Comments
And it is your responsibility to provide the link for 'cancellation and refund'.
Otherwise how customer will know about that?
Otherwise how customer will know about that?
Hello,
One more thing I need to clarify that I submitted my request for the replacing my product at 25th Feb 2015.
I also have the information for this.
PFA.
And take a serious action soon.
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One more thing I need to clarify that I submitted my request for the replacing my product at 25th Feb 2015.
I also have the information for this.
PFA.
And take a serious action soon.
i want to cancel my order placed 2 days before but there is no cancellation policy mentoined my order no. R[protected].plz help my confirmation code is 3450907
Hey sana,
For cancellation you have to do a call on customer care or mail to customer support, to notify that you want to cancel the order.
For cancellation you have to do a call on customer care or mail to customer support, to notify that you want to cancel the order.
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first of
1. I dont have any way to inform you about the return and replacement.
2. Secondly, I got the product at 24th and I informed you at 26th that means I informed you with in 48 hours.
24th to 26th is not a 3 days, its a 2 days!!!