[Resolved]  Voonik — Receipt of WRONG PRODUCT

Address:	Bangalore Urban, Karnataka
Website:	www.voonik.com

This is to bring to your notice that I have made an order (order ID- R[protected] on August 27, 2016.

On the invoice, the particulars in terms of names of the sarees, etc. are correct, however, the product is not the one as mentioned.

The pick up boy "Sunil Kumar" from has refused to pick up the aforementioned orders (reverse order VNK 0258256). This is because it was tagged by Voonik customer care executive as "Damaged Product". Yesterday also, the same thing happened when another pick up boy refused to take back the products. This has happened now for two times for the same two products. I ended up calling your customer care number for around 15 times in last 48 hours requesting to arrange for exchange and delivery of the correct product. The received product's are not at all damaged but certainly these are not the ones that I ordered.

How difficult is it for you all to understand the difference between eceive of wrong product and damaged product? This was my first time with Voonik and I didn't have a positive experience at all.

Required refund...for the aforementioned two sarees. I can't rely on you guys anymore. Kindly, initiate the refund process ASAP. I WANT REFUND FOR THE ABOVE TWO PRODUCTS AND CERTAINLY NOT GOING TO SHOP ON VOONIK ANYMORE.

Refer to the attachments
Attachment-1: Screenshot of ordered sarees (wrong products received for images displayed on 2nd and 3rd sequence)
Attachment-2: Order R[protected] Sub order-3 (The Fashion Hub Firozi Color Stylish Designer Saree (CODE:[protected]
Attachment-3: Corresponding product so received
Attachment-4: Order R[protected] Sub order-4 (The Fashion Hub Magnificent Pink and Chiku Half Half Saree (CODE: 6131145)
Attachment-5: Corresponding product so received