[Resolved] Voonik — Refund still not credited to my account

Dhereet

from Sangamner, Maharashtra

Address:	New Delhi, Delhi, 110040
Website:	Www.Voonik.com

I ordered a dress from voonik with order number - r[protected] costing 1620 ruppees they said it will cost me 1772 and when i was not satisfied by the quality i returned it and they said for refunding only 1690 ruppes.
Thats not a prob. But they asked me to submit account details which i did on 21st september. But when i called them for my refund today they said they havent recieved my account number and ill have to send them back.
They are just running a fake market over here. Totally dissatisfied with the company. They dont pick calls on customer care number i have called approxly 58 times but i got answrd only 2 times. Voonik is behaving lyk beggers on the slum disgustting.

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Oct 30, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Voonik Tech Customer Care's response Hi Dhereet,

We sincerely regret the experience you have been through. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Sep 28th, it may take up to 7-10 business days for your bank to credit the refund amount to your account.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Comments

akanksha isha

from Chandigarh, Chandigarh

Dear sir,
I have complaint from ur voonik COD service. The voonik delivery boys capture photo of the customer. I only want to know that why photo of customer is important in COD???

Voonik Tech Customer Care's response, Sep 28, 2016

Verified Support

Hi Akanksha,

We express our sincere apologies for the unintentional mistake and the inconvenience caused thereafter.
Please share your order number and contact details at care@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

Maya sushi tiwari

from Mumbai, Maharashtra

There is a colour defect in the dress...kindly take it back asap.
Order no:R[protected]

Voonik Tech Customer Care's response, Sep 29, 2016

Verified Support

Hi Maya,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Sep 27th, We had processed the refund in your Voonik credits. If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

Sana Abid Usmani

from Allahabad, Uttar Pradesh

I ordered combo of anarkali but received only a single product .plz give me the rest detail and send my product .

Voonik Tech Customer Care's response, Oct 20, 2016

Verified Support

Dear Sana Abid Usmani,

Thanks for registering your complaint with us. This is not a Voonik order and we have started investigating how the seller has shipped a non-Voonik order to you . Please share your concern and order number at help@voonik.com so that we can assist you better
As a Voonik customer, please be assured that we will resolve this issue on your behalf even though this is a non-Voonik order.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

Nagma Ferdouse

from Vijayawada, Andhra Pradesh

I returned my order with order number R[protected]. I got a mail that refund will be reflected into my account within 3-4 days. My order status is showing as product is with me while it had been picked up and i have not received my refund. Kindly tell me till when can i get my refund. And why is the status showing as the product is with me.

Voonik Tech Customer Care's response, Oct 24, 2016

Verified Support

Dear Nagma,

We are sorry for the trouble caused. We notice that the refund for the product was initiated on 04 Oct 2016, request you to check in the bank with the Transaction Reference_ID => N277160193090159.
If in case you face any issue, then kindly write an e-mail to care@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.