[Resolved] Voonik — Regarding dress return policy

Gurwinder415747

from Bengaluru, Karnataka

Address:	Kolkata, West Bengal
Website:	www.voonik.com

Took a dress material from voonik online store. (www.voonik.com)
Expected material was not delivered.
I requested the return and refund, also emailed them the required sceenshot of
Placed order on : 07 july 2016
Called for return with 14 days of delivery.
Till now they haven't reverted back to me.
Order no: r[protected]
Invoice no: [protected]

I need a refund in return asap.

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Oct 30, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Voonik Tech Customer Care's response Hi Gurwinder,

We sincerely regret the experience you have been through. We are sorry to inform that our return courier partners don't have any agent in your city as it is a NSZ(Non serviceable zone). We will refund the courier charges (maximum 150/-) in your Voonik account. Please send the package to the seller and send us a picture of the courier slip to [protected]@voonik.com. Seller address is mentioned in the invoice copy.
We assure you that what happened in your case is not the typical of Voonik's level of customer service. We value your relationship with our company. Hope to serve you better in future.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.