[Resolved] Voonik — Regarding fake product

barsa123

from Mumbai, Maharashtra

Address:	560045
Website:	www.voonik.com

I had placed an order of designer red and orange silk and net designer saree from janki fashion vid order no. r[protected] on 23.05.2016. order was placed on cod of worth rs. 999 + delivery charges (rs 77/-)= rs 1076/-.
But the material received on 07.07.2016 (after almost 45 days of placing the order) and that to of different color and very poor quality (it looks as if it would worth not more than rs. 200/- considering the quality!!!). the return process as mentioned in the site is not working. also contact no. given does not exist. i've been continuously trying (both website & app) to return the order, but the site gets logged out automatically once the bank details are entered. kindly look into the matter.

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Aug 19, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2016

Voonik Tech Customer Care's response Hi Barsa,

We sincerely regret the experience you have been through.Request for the Return of your product has been raised. Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.