[Resolved] Voonik Tech — color problem

Srochani

from Mainpuri, Uttar Pradesh

Website:

Voonik

I had ordered a kurti which showed bright red color in the pic.. Whereas the one that i have received is of dull red color.. Also it is not properly stitched as the white thread lining around the neck is clearly visible nd is very loose also.. It seems it can tear off only after 1st wash.. The cloth quality is very poor.. It is nt at all appearing like a new kurti.. I think it will be a total waste after its 1st wash.. Price too high for such a cheap quality kurti

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Aug 3, 2018

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Voonik Tech Customer Care's response Dear Srochani,

We are sorry that the Voonik product you purchased did not meet your expectations. We have registered your return request for Order No. R[protected]-1

Your return order details are:
__________________________________

Return process:

Step 1: On the initiation of your return request, within 4-5 working days someone from our delivery team will collect your package.

Step 2: Every return package has a unique number. Before returning your product verify the item to be handed over. In case of multiple returns different courier persons will come to collect different packages.

Refund Process:

Within 48 hours of picking up your return package, we will initiate the refund into the same account through which you have made the payment. The refund will be credited to your account within 7-10 working days.

Regards,
Team Voonik

Verified Support

Jun 27, 2018

Voonik Tech Customer Care's response Dear Srochani,

Your refund of Rs. 360 is initiated in the order and will reflect in your account within 7-10 working days.

Please feel free to reply back to us in case any further help. We will be glad to help you.
Our customer care team is available 24 hours a day, seven days a week.
You can write to us: [protected]@voonik.com or call: [protected]

Regards,
Team Voonik