[Resolved] Voonik Tech — Complaint for not delivering product

Arpit Porwal

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400086

Dear sir,

I placed one order on 07 Aug 2016 M[protected] which consists of two sandles of which I received one which of wrong size and other one I had not even after one month.

I requested five time on call that either cancel my order or deliver the product but unfortunately both not happen .

Customers service excecative unable to solve issue.

Payment for product already made on 07/08/16. I need refund with interest on it

Thanks

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Oct 20, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Voonik Tech Customer Care's response Hi Arpit,

We are sorry to inform you that “Oricum Footwear Blue-895 TPR Men/Boys Sandal(207337)” in your order M[protected], got sold out, before the vendor could dispatch it to you. So we have cancelled the order.
We have initiated your refund on Sep 19th. Your refund amount will reflect in your bank account within 7-10 working days.
We understand you must be waiting for your order and we sincerely apologize for cancelling your order.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Comments

Brindha Kumar

from Chennai, Tamil Nadu

I return my oder but money not refunded in my voonik account . when it will be refund. I hate your product. I am not satisfied. I return it 17 days before but now it sefl money was not refund. Please refund it. Your service is not satisfied for me.

My order no : R[protected]
Delivery date: 21/08/2016
Return date : 30/08/2016

Voonik Tech Customer Care's response, Sep 26, 2016

Verified Support

Hi Brindha,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund amount of Rs 649/- was processed in your Voonik credits on Sep 2nd. We would like to inform you that, Rs. 403 was used in the order number- R4093866353 on Sep 25th so the balance amount in your Voonik account is Rs. 296. If in case you face any issue, then kindly write an e-mail to care@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.