[Resolved] Voonik Tech — Ethnic wear sold by voonik.com

Zarana Shah

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 400068
Website:	Www.Voonik.com

I order two ethic wear from voonik.com and had the worst experience ever for the following reasons

1) nowhere on the site it was mentioned that the product i ordered were semi stitched. U are miss guiding customers by labeling them as kurtis whereas they are actually only semi stitched dress matrials

2) i ordered one 2xl size and one 4xl size dresses. According to ur size guide chart 2xl has bust 44 and 4xl has bust 46-48. When i measured both the dresses had unstitched bust of only 42. So i decided to return both

3) two separate courier services were allotted for the pick up of both these kurtis which is major goofup at your end, and usen communication to customer stating multiple attempt to pick up failed. Whereas one of the courier has actually picked up the return

I guess there are major defaults at each and every stage o[censored]r transactions with customer and this is truly disappointing. I hope this communication reaches the highest possible communication channel available at voonik

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Sep 11, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2016

Voonik Tech Customer Care's response Hi Zarana Shah,

We sincerely regret the experience you have been through. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your order number and contact details at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Comments

rohit9115344625

from Mohali, Punjab

this is not a good policy of company.

bhawo

I ordered a Pink and orange COLOUR saree of order No.6191994. But i am not satisfied with fabric of the product.its very bad quality.saree lase is too low quality.So i want to return the product emidetly and want my cash back.Hurry

Voonik Tech Customer Care's response, Aug 13, 2016

Verified Support

Hi Bhawo,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Kindly raise a Return Request on our Website/App, visit "My Orders" page on our App or website and choose the relevant "Order Number", Click on the Return button and state the reason for return.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

rohit9115344625

from Mohali, Punjab

I order a shoes from voonik i have recived the message my order no.M[protected]. voonik send me message i have not reachable when the come from deleievery. but there has no response for deleievery and no more call to myregister mobile number.