[Resolved] Voonik Tech — Kurti order.

nalinissn

Address:	Chennai, Tamil Nadu, 600034
Website:	voonik.com

Janasya blue & crepe Kurti ordered vide No.R[protected] on 6.10.16 in XL (shows available) size but received "S" size after 10 days. Again request given for replacement of the same duly cancelling the old order & again ordered vide order No.R[protected] dt.18.10.16 in correct size in XL (shows available), but received again the wrong size in 'S'. Is it required for a customer to pay money & to keep receiving wrong products & to wait for 20 long days time ?

Today 26.10.16 tried calling customer care landline from 3.30pm, but the calls are getting disconnected in 5-10 minutes. Finally when one person attended my call i requested to transfer to Senior team. Again she holded my call for about 15 minutes finally another person by name Vinay came in line & informed saying Senior team lines are busy & taken my number saying that he will call me back with in 10 minutes time with some good resolution.

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Dec 3, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Voonik Tech Customer Care's response Hi Nalinissn,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your order R[protected] has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Nov 01, 2016

Updated by nalinissn I paid unnecessary DELIVERY CHARGES twice (Rs.28/- X 2 = Rs.32/-) for the wrongly sent product. Received a call on 28.10.2016 from Voonik confirming that both the wrongly delivered consignment delivery charges will get refunded, but I received only for order delivery charges of Rs.28/-. Why should i bear the same ? Hence Voonik have to refund Rs.28/- towards delivery charges collected for the order No.R[protected] on urgent basis.

Nov 02, 2016

Updated by nalinissn I received a call today from Mr. Vijay informing me that the refund will be credited to me but he has not confirmed about the refund o[censored]nnecessary paid shipping charges of Rs.28/-. Today sent a mail to Voonik in [protected]@voonik.com giving details of my refund clearly. Giving below the copy of my mail sent to Voonik.
EXPECTING THE PROPER ACTION BY VOONIK IN REFUNDING MY MONEY ALONG WITH TWICE PAID SHIPPING CHARGES.
[protected]----SENT MAIL TO VOONIK AS BELOW[protected]
Nalini SantkumarK @2:05 PM (6 minutes ago) to Voonik

In first order No.R[protected] on.06.10.16 for a Kurti costing Rs.449/-, I paid Rs.100/- (voonik credits) + Rs.349/- (my cash) + Rs.28/- (Delivery Charges)= Total Rs.477/- paid towards wrongly received product. (Received refund of Rs.449/- only earlier)

Again 2nd time ordered the same kurti (size was showing as available) vide order No.R[protected] on 18.10.16 which costs Rs.449/-. then again I paid Rs.449/- (voonik credits) + Rs.28/- (Delivery Charges) and received again the wrong sized Kurti.

HENCE, IT IS CLEAR THAT I PAID RS.28/- AS SHIPPING CHARGES TWICE for a wrongly delivered product from your end.

Now, 100 is showing as Voonik Credits in my voonik account. But i am yet to receive the Shipping charges of Rs. 28/- + Rs.377/ = 405/- ( Kurti Cost Rs.449/- + twice paid Rs.28/- X 2 = 56/-). Please refund my balance Rs.405/- immediately.

Very bad experience in using Voonik.com.
nalini
[protected]--end[protected]-

Verified Support

Nov 02, 2016

Voonik Tech Customer Care's response Dear Nalini,

We are sorry to know that you are upset with us. We have initiated refund of shipping charges Rs. 56 on Nov 2nd 2016 for both the orders, it may take up to 7-10 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.