[Resolved] Voonik Tech — Not received the desired product

Tpta

from Delhi, Delhi

Website:

Voonik

I had recently ordered a 'Pink and Black' colour suit from voonik online store. But instead of Pink I received a Green suit which is not even near to my taste. Even on the bill it mentions pink colour.
So I would like to request the responsible department to kindly change it.
My order no. -R[protected]-1.
AWB no.[protected].
Invoice no.[protected]
TIN no. [protected]
CST no. [protected]
I hAve received it today and would expect it to be changed as soon as possible.

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May 30, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Voonik Tech Customer Care's response Dear Tpta,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Exchange of your product has been raised. The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the new product will be delivered to you within 7-10 working days.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik