[Resolved]  Voonik Tech — Order no. r[protected]

Jul 05, 2016

Voonik Tech Customer Care's response Hi Mustafa,

We had processed the refund as Voonik credits in your Voonik account. Voonik credits is a shopping currency that can be used only on Voonik. If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Jul 08, 2016

Voonik Tech Customer Care's response Hi Shri

We are truly sorry to know that you haven't received the refund.We assure you that what happened in your case is not the typical of Voonik's level of customer service. We value your relationship with our company. Please share your order number and contact details at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Jul 08, 2016

Voonik Tech Customer Care's response Hi Nafia,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.Please follow the procedure to transfer credits in bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit

Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.