[Resolved] Voonik Tech — Payment cancelled but no refund/money deducted from my account

ANEETA JOSEPH

from Ernakulam, Kerala

Address:	Ernakulam, Kerala, 682019
Website:	voonik.com

Money deducted from my account
Hi,
I had ordered 2 shoes, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!!

Payment details :
Bank : sbi
Payment mode : net banking
Order id:r[protected] (2 items)
Order date: 21 apr, 2017 0:8 am
Order total:rs.1339 through prepaid

Thanks & regards,
Aneeta joseph

+2 photos

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May 31, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Voonik Tech Customer Care's response Hi Aneeta,

We sincerely apologize for the inconvenience caused to you.
We notice that you have tried placing order through online but due to some technical glitch the amount was not captured. Hence request you to check with your Bank for further clarification
If in case you find any issue then, kindly write us on [protected]@voonik.com & we will look into the issue.

Thanks and Regards,
Team Voonik