[Resolved] Voonik Tech — Product not as provided in the description

Subashree Panneerselvam

from Chennai, Tamil Nadu

Address:	600096
Website:	Voonik

I had ordered a stitched dress as was in the description and it has come back unstitched and not matching the description at all, my mail to customer care email address is returned saying mailbox is full and the calls to customer care are also not getting picked up, kindly help me resolve this issue
Order number : R[protected]
Product code: 4973213

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Oct 18, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Voonik Tech Customer Care's response Hi Subashree,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your bank account within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.