[Resolved] Voonik Tech — Product not delivered and delay in refund. Order # r[protected] | |||||
I have ordered saree of cost rs 588/- the product was ordered on 21st june 16 and they have provided the delivery date 2nd july 16. Hence there was no sign of product delivery and i have cancelled the order on 5th july 16 beacuse product was not deliver on time. Once i cancelled the order i was accepting my refund within 4 working days, hence there is no iniative on refunding the money. I called them lot of times 3 call per day till today and they are responding me stating that they are processing the my cancellation request and will refund next day. Voonik tech company is not provinding any confidence statement towards my loss as i am suffering from this issue or concern since last 10 days but there is not sympathi from other end. Every time i call the service center they give me false statement for eg: we have not seen your request it is in log and will process it and they themselve start blaming each other stating that previous advisor might forgot to proceess or he\she dont know how to process it. This is major complaint against voonik tech company as if now i lost my time, money and every day calls charge. Please do some serious business for better prospect, treat customer well and so you will do well in future. Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Jul 15, 2016 Voonik Tech Customer Care's response Hi Shridhar, Apologies! The order stands cancelled due to logistical constraints, hence we have initiated refund on July 15th, it may take up to 7-10 business days to reflect in your bank account. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it. Thanks and Regards, Team Voonik P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com. | |||||
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