[Resolved] Voonik Tech — Received wrong product twice

Raisa Rushda

from Pune, Maharashtra

Address:	560013
Website:	Voonik

Order No : R[protected]

I had ordered a lehenga and the first time I got a wrong product and then I requested an exchange for the correct lehenga. Again, a wrong product was delivered. What kind of crappy service do you provide? Do you even confirm the products that you send to your customers? It is my sister's wedding and I had ordered the lehenga.

Please refund my money. I can buy a better dress elsewhere. Atleast, I won't be disappointed. I am furious!

+2 photos

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Oct 15, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Voonik Tech Customer Care's response Hi Raisa,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your bank account within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.