[Resolved] Voonik Tech — Refund and exchange issue

Prabhat 175

from Pune, Maharashtra

Address:	Nashik, Maharashtra, 422101
Website:	m.voonik.com

I have ordered saree from voonik and they have given me wrong product so i have applied for exchange of saree and they tell we will replace in almost 3 days
So i had waited for 3days.
And after that they tell me the seller denied the order so i had tell them to credit my money in my voonik credit account and it's almost 15-20 days i 'm contacting them for credit in my account they tell we will give uyour credit in 3-4 days and it's not happening so plz take necessary action on this company
Order no - r[protected]-1
Plz take action

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Dec 22, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Voonik Tech Customer Care's response Dear Prabhat,

We are sorry to inform that our return courier partners don't have any agent in your city as it is a NSZ(Non serviceable zone). We will refund the courier charges (maximum 150/-) in your Voonik account. Please send the package to the seller and send us a picture of the courier slip to [protected]@voonik.com. The seller address is mentioned in the invoice receipt.
Request you to pack the product correctly and write the correct seller address and contact number.
The product has to be self shipped within 15 days from the date of delivery. Once we receive the courier receipt, we will immediately process the refund to your Voonik account including the courier charges.

Regards,
Team Voonik