[Resolved] Voonik Tech — Refund is not given and making me wait from 3 months

Balajimk

from Bengaluru, Karnataka

Address:	560076
Website:	www.voonik.com

I purchased two sarees from voonik on[protected], order id r[protected] and not satisfied with the quality. Hence i requested for a return and refund, however i got a refund for one saree which was not delivered and i have not got refund for another saree which is delivered and still lying with me. I have called you people tons of time and every time they will assure they will collect the saree and refund. Its been three months and i am still waiting for you guys turn up. When i called yesterday they informed saying they cannot accept return as number of days exceeded. But i have initiated return for both the sarees at same time 06-may-2016 immediately after delivery.
They didn't initiated my request and not informed till yesterday that they cannot accept return now. Please escalate this issue and collect your saree and refund money to my amount as my request is on 16th may.

Thanks,
Balaji

Was this information helpful?

No (0)

Yes (0)

Sep 8, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2016

Voonik Tech Customer Care's response Hi Balaji,

We sincerely regret the experience you have been through. We have re-arranged the reverse pick up for the product. It will be collected from the given address within 2 business days, Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.