[Resolved] Voonik Tech — The item is not what I ordered for

Sarika chettri

from Kolkata, West Bengal

Address:	New Delhi, Delhi
Website:	Voonik

I have ordered for dungree dress product details shoppertree cotton linen dungarees for women cost rs 838 it was ordered on 05/05/2017 and recieved it on 12/05/2017 the product was a dress shown in the picture and I had order for a dungree dress but I have received a pant which is totally different from what I had ordered I had Oder for a dress but it's a pant when I get this is totally disappointing from the site it is shown what and getting what totally disappointing now I would like to request to please help me out for returning it back the product and requesting to refund my amount charged .

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Jun 17, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

May 13, 2017

Voonik Tech Customer Care's response Dear Sarika,

We are so sorry, that you got a wrong product, it must be such a disappointment. We promise, we will investigate the issue to figure out, how such a product got cleared in Quality check.
Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik