[Resolved]  Voonik Tech — Worst customer service/ no refund made

Address:	600044
Website:	Voonik App

I ordered a Kurtha from Voonik and got it delivered after a long wait (Order No. R[protected]. But the kurtha was of very bad quality and they had sent me a different size. I initiated a return request the same day. As no one came to pick up the dress, I contacted the customer support through online chat and they said it will be initiated in 7 days (Refer attached pic). Even after that, there was no response. I called them to enquire and they said it will not be exchanged and no refund will be given. Instead they credited 200 Voonik points.
When I tried to use the 200 points, many of the items I added to cart was not eligible for Prepaid payment. And points could only be used in Prepaid. Also, the minimum bill amount should be 250. So I paid extra amount and ordered a pair of earrings and an umbrella (Just wanted to exhaust the points and uninstall the app). But now I got a mail saying the umbrella cannot be delivered and they are crediting 150 points (Half the amount). I have spoken to the customer service (To Mr.Vikas) several times to explain the issue but nothing was done.
I have never faced such bad service from any of the online portals. This is my first buy with Voonik and it has been my worst experience.
I need my money to be refunded back (Shall provide my bank details when requested). I do not want any Voonik points as the app is a total mess!