[Resolved] Voonik Tech — Wrong product delivered and not responding my call and my ticket #2098124

Sudah

from Panipat, Haryana

Address:	Dhar, Madhya Pradesh, 454774
Website:	www.voonik.com

I bought 2 sharee from voonik.com from 1st october 2016, order no - r[protected].
Company delivered 1 sharee (product) (ordered no - r[protected]-1) correctly but company delivered 2 sharee (ordered n0 - r[protected]-2), it totally different from what i ordered.
I called on company number [protected] but they not receiving call.
I tried 50 times to return the ordered but your website not responding
Customer support ticket no #2098124 (no reply after 36 hr)

Please take your product and return my money...

Contact me on
[protected]

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Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Sudah,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that Return request has been raised on Oct 13th. We are sorry to inform that our return courier partners don't have any agent in your city as it is a NSZ(Non serviceable zone). We will refund the courier charges (maximum 150/-) in your Voonik account. Please send the package to the seller address and send us a picture of the courier slip to [protected]@voonik.com.

Request you to pack the product correctly and write the correct seller address and contact number.
The product has to be self shipped within 15 days from the date of delivery. Otherwise, the product will not be accepted and refund would not be given.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Comments

Mubeena shaik

from Coimbatore, Tamil Nadu

U people never receive calls.
keep us on hold and tht costs us more.
Bloody site.
Never shop from voonik u will definitely regret

Voonik Tech Customer Care's response, Oct 19, 2016

Verified Support

Hi Mubeena,

We sincerely regret the experience you have been through.
Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].