[Resolved] Vovinet — Wrong Surname and Slow speed

RajdattM

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Customer Name Rajdatta Bhargav Majrekar MemberShip No [protected] EmailID rajdatt.[protected]@thyssenkrupp.com I have paid online payment against my above membership no. I am very disturbed to notice that my surname above is spelt wrongly, which should be corrected as foolowing: Rajdatt Bhargav Manjrekar also my EmailID should be rajdatt.[protected]@thyssenkrupp.com Further I have a very serious complaint that last 2 months including very recent times the Net is running slow and sometimes not getting connected. If this is not done I may be forced to change your services. Thanks & Regards Rajdatt Bhargav.Manjrekar [protected]

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Complaint marked as Resolved

Vovinet customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2014

Vovinet Customer Care's response Dear Mr. Manjrekar, We refer to your grievance with Subject Vovinet - Wrong Surname and Slow speed. We truly regret for the inconvenience caused to you with this regards. We have looked into the points raised by you and in this connection, we would like to state as under: 1. Wrong Surname: As per our records the email id updated with id is rajdatt.[protected]@thyssenkrupp.com. However it could be print error which we will taken care of in future. 2. Slow Speed: The slow speed issue was because of the unexpected UDP attack however the same has been addressed and the services are running smooth. Thanking you for giving us your valuable time for the conversation we had on Sunday 7th of September,2014 and we sincerely hope that all your concerns are addressed. Best Regards, Dhara Juthani Head Customer Service. Vovinet Infotech Pvt Ltd.