VRL Travels — Adidas shoes

Hi I am Narayan Deshpande I lost my Addidas shoes (worth of ₹3, 000) in the below mentioned VRL travels, i was checked with driver he said there is no camera sir to find who took and also he told me that we can't ask all the passengers who took.
I called to VRL customer service but they said please lodge your complaint in nearby police station. So is it correct step to go ahed and lodge complaint on VRL travels...

Details - Passanger Name: Narayan Deshpande
Bus No: GA05T6090
Driver Contact: [protected]
Journey: Hubballi Bengaluru on[protected]:30 AM