VRL Travels — Arrogant behavior of Drivers

VRL travels MH12 TV2350 from Amravati to Pune. PNR#[protected]. On 9th June 2023 Dep time 8:30 pm, but Bus arrives at 9:30 pm ( 1 hour delay) when my parents ask drivers about delay, both drivers started misbehaving and abusing my parents. After this our reserved seat was dirty, when we asked drivers about cleaning, they are again started misbehaving and was harsh with my parents. Driver was talking arrogant way without any reason. This experience was very worst. So customers of VRL travels are paying cost of travel and in return they receive dirty seats, abuse and insults from their drivers. We recommend strict action against such cruel drivers.