VRL Travels — Arrogant crew

Address:

Mysore, Karnataka

I have travelled with my family from Udupi to Mysore on VRL on 26th October - Bus number - KA 25 D0882, Seat Numbers -U22, L20, L21. I am a regular commuter on Mysore-Udupi route and I always preferred VRL for its bus and service quality. However, the latest incident raises a questions about my choice. We had three luggages that we had kept in the bus boot space on arrival. At Mysore, assistant crew[cleaner] of the bus Mr. Manju demanded money for this service. I handed over Rs 20, but he demanded more. I asked him if passenger luggage is a paid service - this made him arrogant and warned me not to come in the bus again. "I will deal with you the next time you travel in my bus" - were the exact words he spoke to me, pushed my luggage to the road and drove off. Since, I am a regular commuter on the route, I would not prefer VRL the next time since, I know that I would not be treated good and would always remember the warning that I have been given. This is to get your attention to such crew in the bus that would spoil the brand value of VRL.