Claimed

VRL Travels Complaints & Reviews

1
Last updated Apr 15, 2024
Complaints 460
Resolved
58
Unresolved
402
Quick Links
Statistics
Share
Contacts

File a complaint to VRL Travels

Having problems with VRL Travels?

File a complaint and get it resolved by VRL Travels customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
VRL Travels
Customer Service Contacts

VRL Travels Phone Numbers

Phone
+91 83 6230 7300
322
114

VRL Travels Website

VRL Travels Head Office Address

Giriraj Annexe, 1st Floor, Circuit House Road
Hubli
Dharwad District
Karnataka
India
580029

VRL Travels reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Swetha mithun
Oct 29, 2023
Report
Copy

Restroom and restaurant

VRL travels stopped in a worst place (unhygienic place) for restroom and restorent this are the basic requirements for any traveller

VRL travels has failed to fulfill basic requirements while traveling back from Shridi temple to Bangalore Bus number KA25D4834 on[protected]

Surpriseing thing is in Chitradurga bus stopped in VRL travels stop for restroom and restorent that was worster that all others he stopped.br...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
kaljain555
from ERODE, Tamil Nadu
Oct 18, 2023
Report
Copy

Amount charged higher than mentioned

Address:ERODE

I had enquired charges in VRL for 460 Kgs (17 Bundles). I was informed that I would be charged at 3.60 Rs/ Per Kg, therefore Rs 1, 650, and maximum would be Rs 2, 000 including all other charges.

At the time of booking, I was not given the LR and asked me to collect the next day. On the next day, I was shocked to see that I have been charged for 1080 Kgs and total amount of Rs 4, 720/-

When I contacted the booking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ajmal21
from Shimoga, Karnataka
Oct 2, 2023
Report
Copy

Delay of bus it was scheduled at 8 pm 2nd october 2023

Address:nejjur, siddapur taluk 581355

We as an employee need to travel back to office on time so we book the bus accordingly to our timings, but delaying the bus to 2 hours is a lot and Its hard for us as an consumer so please i request to give back my money for this change for the time of mine which wasted i need refund for that or any reimburse for that . we cant bear this we are consumers, we trust you u cant break that trust

Below is my ticket details
Dear...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
from Bengaluru, Karnataka
Sep 28, 2023
Report
Copy

Bus stranded in city

Address:Bangalore

Bus num KA25c8093
Bus stated from Bangalore Anand Rao circle
Bus timing was 10.15 it stated at 11 after 10 min stopped at Jalahalli for 1 hour till 12.30 bus was still near Jalahalli
No one was available at bus...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:[email protected]

Dear Nitin kalagi
Bus No: KA25AA6082
Contact: - [protected], [protected] for your journey: Bagalkot Bengaluru on[protected]:45 PM
Track Bus: http://uits.in/FBhCs5
Ticket : http://uits.in/EjB4j8
Thanks, www.vrlbus.in VTPL

I have booked bus for travel to bangalore, my co-passenger came with drunk and bus driver allows him to travell, I am getting suffocate during my travel, I am writing...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pashu pakshiyon
Sep 26, 2023
Report
Copy

Fraud During travelling

Address:Hubali Office

VRL travells Hubali Office booking manager and bus operators of bus are fraud During booking fare and bus seats interchanging. Very poor service provide by VRL travells Hubali Office
....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanketh_w
Sep 16, 2023
Sep 16, 2023
This thread was updated on Sep 16, 2023
Report
Copy

Bus maintenance and timings

I’m a regular traveller of VRL, earlier Multi axle semi sleeper Volvo was best option to travel from Bangalore to Gulbarga which has been stopped, but now I have been travelling with this so called multi axle Volvo ac sleeper coach which they charge almost 2k(KA41D0435). Don’t even know which AC Volvo bus provide sliding windows ?? No cleanliness not even washed properly foul smell and this bus never comes on time and never reaches destination...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Madiwale
from Belgaum, Karnataka
Sep 4, 2023
Report
Copy

Cleanliness

Hi,
Yesterday I was travelling from bengaluru to belgaum in VRL AC volvo which left at 10 pm. Bus number KA 63 6182 seat number L3. My seat had many cockroaches. Due to which my journey was pathetic. The same was also informed to the concerned driver. Surely you should look into the matter of cleanliness & maintain hygiene....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mirjee
from Hubli, Karnataka
Aug 27, 2023
Report
Copy

Not maintaiming the time

Bus reached to hubli at 10 am instead of 7:30
Better I should go on other travels or train...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SivaPrasad001
Aug 20, 2023
Aug 20, 2023
This thread was updated on Aug 20, 2023
Report
Copy

Wait Time is too much

Iam traveling from Bangalore to Ravulapalem today... VRL Bus not following the timings. Almost we waited for 1hr in KR Puram for some passages and again we waited 50mins at Nandhi food plaza for passages not boarded in the bus.

I never expected this from VRL....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Dayananda J
Aug 16, 2023
Report
Copy

My money Refund

Address:Dayanand Manglore

I'm booking one bus ticket 15/08/2023 from Pune to Mangalore PNR number[protected], sleeper seat number U20,
Bus no MH09FL7457, I'm just few minutes late the bus catch, bcz of I'm traveling from Ahmednagar road is heavy traffic and rain, and I'm called to bus staff and customer service but he said we are not waiting after 10min, so I'm request to staff please cancel my ticket, but not canceld my ticket and not waiting to me, I'm tried...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Svkselva
from Tirunelveli, Tamil Nadu
Aug 8, 2023
Report
Copy

Booking issue and ph no switch off issue

We are booking in VRL, Tirunelveli branch, nainarkulam road, town Tirunelveli office.
They are not at all booking the parcel.even 2-3dats they keep the parcel with them.when we go in person to book, they ask us to keep the parcel and go and not at all booking.
If we try to reach them over ph, all ph no will be switch off
Very poor management, very poor service
Load man asking rs 50for each parcel apart from bill...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Afridahmed
from Mysore, Karnataka
Jul 20, 2023
Report
Copy

Rack bundle

We supply our material from mysore to ranebennur all items are full damaged what i have to do know i will show material in photo...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shripad pujari
from Dharwad, Karnataka
Jul 15, 2023
Report
Copy

Bag missed in bus KA 41 D 1470

Address:Chaitanya building c/o Lata Kulkarni, near ITI, Michigan compound, saptapur Dharwad

Sir
Myself shripad Pujari and my wife snehal pujari were traveling from Bassappa khanawali dharwad to wakad pune yesterday night by bus KA 41 D 1470. Our birth were U15 and U16. While getting down at wakad today morning at 5.30 am my wife kept her black sack on first reclining seat and she forgot this black sack on seat itself while getting down.
Request you to locate the bag and we will collect in dharwad office where ever...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nagaraj V K
Jul 13, 2023
Report
Copy

Driver call didn't respond

Address:Hubbali branch

Sir / madam
I booking 1 ticket from ilkal to Bengalore
Dear nagaraj vk
Bus No: KA635331
Contact:[protected] for your journey: Ilkal Bengaluru on[protected]:30 PM
Track Bus: http://uits.in/GdESHn
Ticket : http://uits.in/GJMIva
Thanks, www.vrlbus.in VTPL

This msg received from VRL office
Driver didn't report me.
Driver didn't my call pick.
driver...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Report
Copy

Adidas shoes

Hi I am Narayan Deshpande I lost my Addidas shoes (worth of ₹3, 000) in the below mentioned VRL travels, i was checked with driver he said there is no camera sir to find who took and also he told me that we can't ask all the passengers who took.
I called to VRL customer service but they said please lodge your complaint in nearby police station. So is it correct step to go ahed and lodge complaint on VRL travels...

Details...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanket Raghuvanshi
Jun 10, 2023
Report
Copy

Arrogant behavior of Drivers

VRL travels MH12 TV2350 from Amravati to Pune. PNR#[protected]. On 9th June 2023 Dep time 8:30 pm, but Bus arrives at 9:30 pm ( 1 hour delay) when my parents ask drivers about delay, both drivers started misbehaving and abusing my parents. After this our reserved seat was dirty, when we asked drivers about cleaning, they are again started misbehaving and was harsh with my parents. Driver was talking arrogant way without any reason. This experience...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sagar.dahore
from Pune, Maharashtra
Jun 7, 2023
Report
Copy

Dinner break at Beer Bar

Hello Team,

How irresponsible behaviour of your company towards the passengers. Your bus driver stopped the bus at Beer Bar. This bus has full of male, female and kids on board. Who will take the responsibility of security of women’s and kids. One incident happened just now two drunk people was eve teasing one lady. That lady got afraid and ran towards us for the security. We pay premium amount to book this bus and we have...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Bus No - KA63 6183
Bangalore to Pune - 8pm departure
6th June 2023

The ticket clearly mentions ishift multiaxle bus however the company has assigned a low quality regular AC bus. This has no comforts as compared to an ishift multiaxle bus....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Report
Copy

Pathetic service

We traveled on 30th May.

1) The number provided by them will not work. None of them will call u for any information about stops.

2) we chased the bus by car to board. The bus not stopped at boarding.

3) Dinner halted at 11.35pm

4) Bus was late by 2.25hrs

5) When we called the manager for issue he too was rude have recorded everything on phone.

Pathetic...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy