VRL Travels — Booked Multi-Axle VOLVO which got stopped in between; VRL not refunding difference amount compared to substitute bus

Address:

Bangalore, Karnataka

I booked Multi-Axle VOLVO A/c Semi Sleeper bus for my travel from Bijapur to Bengaluru on[protected] Sunday. Bus had mechanical problem and got stopped before Hospete around 12.15 AM. Till 3.00 AM it did not get repaired and there was an 2+2 executive substitute bus sent to our place. Finally after lot of struggle and late night wake up on the road, we got a bus to bengaluru. Bus reached to Rajaji Nagar at 10.45 AM.I had booked Volvo with high price, assuming I will reach Bengaluru by 7 AM, so that I can go to office. Due to VRL negligence in sending faulty bus & late replacement bus; I had to take a day off from my work. On top of this when we called Customer care in the night, no one was picking up the phone from 1.00 to 2.30 AM. Today[protected] when I called for refund, I hear VRL management has decided to give Rs 500 as a refund. I had booked Volvo for Rs 1596 but receiving only Rs 500 as refund. Is this the correct amount? Later I visited 2 times to VRL Rajaji Nagar to collect Rs 500 refund. Recent visit is on[protected] and I am not even getting that refund. The VRL guy at Rajaji Nagar 1st Block, is saying 'He needs permission from his boss (Goudru) to give the refund'. I called customer care and they said I am too late to visit the office and they will check the status and get back to me in 30 mins. Today[protected] I have not heard anything from them and not sure what is going on here. I have not claimed Rs 500 earlier and haven't received the refund yet. I need justice for, 1) Paid amount for Multi Axle Volvo is Rs 1596. Is this correct amount? 2) If the Bus got stopped and created inconvenience to customers, still are we suppose to get only Rs 500 refund? Does that mean 2+2 Executive substitute bus cost Rs 1100? 3) Why I have to run around VRL office to get the refund and listen to non-sense of VRL management as I paid online. Shouldn't I be getting my refund back to my credit card? Ticket details: Vehicle Number: KA 25/C4651 Vehicle Type: Multi-Axle VOLVO A/c Semi Sleeper PNR number: 3964468 Travel date: 26/10/2014 Please help in getting correct justice to my loss.