VRL Travels — Booked sleeper coach and they made me sit near driver seat..!!!

Address:

Bangalore, Karnataka

This is Abhijit working for IT company in Bangalore. I am frequent traveller of VRL travels.In my recent travels I had very worst experience travelling with VRL travels. I travelled from Bangalore to Nipani on 13/02/2015, my bus number was KA 25/D0658, seat number L25, TR No - 3887209. This bus got stuck in between the route around 3.00 AM to 4.00 AM. They stopped almost for 1 hour and after this they asked to change the bus. People were sleeping and all of sudden they asked everyone to wake up, take their luggage and change the bus. This is really very bad thing. The worst thing is out of my 10 travels in 6 months almost for 2 travels they ask to change the bus on the route. Not sure why VRL buses always have frequent technical issues. This is first case and next is second case which was even worst than this. In continuation to above travel I travelled back from Nipani to Bangalore on 16/02/2015, seat number L19, TR No[protected]Sleeper coach). I was on time near the boarding point in Nipani. All of sudden VRL agent told me that there is some issue with my bus and I have to travel in seater bus till Anand Hotel where bus stops for dinner (It is around 35 KM from Nipani on the way to Bangalore) and from there I will get sleeper bus. The seater bus almost came 45 mins late. It was full and there was no seat available. So they asked me to sit near driver seat. They dropped me in Anand Hotel and next sleeper bus which they arranged for me almost came 1 hour late. I have to wait for it with my luggage. It was didnt even informed earlier (they told on spot during boarding time) and they did not explain what happened with the sleeper bus for which I booked the ticket. We are paying heavy charges set by VRL travels (for seasons they increase almost 100% than normal tarrif) and booking sleeper class seat and they are making us to sit near driver seat. Are they giving my partial money back?? Or what complementary thing they are giving for this inconvenience caused?? This was really very worst, hopeless, unexpected kind of experience I had travelling with VRL travel.Next thing to note is if you send your complaint to [protected]@vrllogistics.com they didnt even send response syaing we have received your query and it will be attended within certain time. To get back the reply we have to ask for updates.