VRL Travels — bus condition

Address:

560032

Hi team,

Am travelling with the bus number of ka25c9093. The bus is absolutely in pathetic condition. Curtains cannot be pulled completely, the light in the passage will directly fall on your face willing makes you awake all time.

I had booked ac sleeper keeping in mind the present road conditions of pb road but the suspension of this vehicle is abnormal plenty of sound as it jumps small humps. Am writing this complaint at 2.08am because am very disappointed with your service. If you guys continue the same you can never continue to be market leaders. Will never opt for vrl nor will allow my beloved ones to travel.