VRL Travels — bus didn't picket the passenger

Address:

Mumbai City, Maharashtra, 400001

I was having booking from borivali today i e. On 10/02/2019. Bus has left just behind my eyes. I was asking that person on call that bus is in front of me, but he was like bus will not stop here, it will directly stop at sion. Few days back same bus was 40 mins late and i was waiting from almost 1 hour, i haven't uttered a word to conductor but today i was just requesting him to wait for max 5 minutes and he was not ready and he talked so harshly and badly, was not expected from vrl... Vrl was my 1st preference, but it was... Will never recommend vrl to anyone... Sorry... Due to this type of staff vrl may face a huge loss or passenger scarcity.

I want my refund

Message from vrl

Name, your journey bus no. Is ka25aa5267 boarding from : national park bridge end (Axix bank) borivali {e}[protected]/[protected] at :[protected]:15:00, while boarding please carry your photo id proof, no blanket for non-ac bus, tracking url : http://www.vrlbus.in/vrl2013/mobile_site/mobile_bus_trackng.aspx?TRNO=15445047