VRL Travels — Bus getting delayed everytime resulting into further inconvenience

Was traveling from Surat to Bengaluru on 11th November 2022.
The bus got delayed by more than 2 hours and all the passengers were not happy with the service .
This has happened for third time when I boarded the vrl bus.
Requesting to kindly improve the customer service and also the condition of the bus is not that good according to the high charges VRL takes from the passengers.

Requesting the authorities to kindly investigate as soon as possible