VRL Travels — bus with 30+ people waiting since 1 hour for single passenger

Everybody in bus managed to catch bus in time and bus started in time. But bus waited for more than 1 hour for single passenger in katraj wasting time of 30+ppl who might need to attend some function, office work, meetings on time.
Very unprofessional behavior from driver and person boarding ppl at katraj.
I paid 1000+ amount to reach my destination in time.
Bus no. Is ka25c9705
Please look into this matter.
Else nobody would travel with this because of the delays.
15 mins waiting time acceptable becoz of traffic issues. Not 1.5 hours at katraj.