VRL Travels — Complaint against VRL Travels, Services and Ticket Rates

Address:

Hyderabad, Andhra Pradesh

I recently travelled by VRL travels from Hyderabad to Mumbai. It was a Long weekend so after a long i got spare days to visit my close relatives. But I noticed the rates for transport was not regular, usually they charge between[protected]k, but this time I literally sent 2800k for single way ticket. I remember VRL travels used to promise about their fixed rate policy at the beginning, I think they just faked it to get publicity. I must say they are literally mugging customers at the time of their important occasions or festivals. Plus the service has gone down too. The way their drivers and customer support associates treat their passengers is really humiliating. On that day I travelled, Bus got delayed by 2 hours, all passengers including senior citizens were waiting on the streets like but there was no notification regarding delay from the company. I tried calling on the numbers they provide on ticket registration, nobody answered on calling or texting. The singe journey spoiled my whole vacation