VRL Travels — delay

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I was expected to board the bus at 10pm but bus arrived at 11pm. As per the mail, we were expected to reach destination by 6am but we reached at 10am. When we asked reason for delay to driver he told route was changed. There was no information to us regarding route change got delayed by 4 hours. I will definetly not recommend vrl travels to anyone because of its poor service. This is 2nd time i have faced same issue.
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Hi Team,
I had booked Journey Bus No. is KA 25/AA6003 U17 Boarding From : NEAR MARATI VIDYALAY on 7/05/2018.They have added 3 guys in double seated.Felt uncomfortable while traveling.Worst experience I ever had.

Thanks and Regards,
Pavankumar

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