VRL Travels — delay of bus due to battery failure

Vehical no - ka25 d4504 from bengalure to bagalkot on 23rd december 2017 depature time was 10:5pm bus stopped due to head light and internal lights failure in peeny 8th main mechanic arriveal was late. Customer care response was not good bus moved from peenay 8th main at 12:05am delayed for 2hrs. And driver has no idea about the problem.
Maintainance problems shouldn't happen in such a negligent way, its a passengers nightmare to change their schedule according to the delay
Please ensure that this shouldn't happen again