I had booked 3 tickets from Hubli to Mumbai for 30th Nov 2021. We got it rescheduled to 6th Dec because my parents were not keeping well.
Considering the rise in covid cases and my parents being senior citizens, we are planning to stay back for few days as it is a risk to travel especially when they are not fully recovered and the news of omicron cases being confirmed in Karnataka.
When my father went to cancel the tickets, he was told that refund won’t be given for cancellation.
In the mornal times i agree this rule can be followed but in such difficult times of covid where in people have lost their jobs and their businesses have been impacted, how can VRL not consider refunding the amount for cancellation of tickets due to some wise decision made by passengers to avoid covid infection?
This is extremely shocking that such a vague service is coming from VRL to us as regular travellers in tuff times. This clearly shows that service of VRL travels also has gone for a toss due to which going forward we will think twice if we have to travel by VRL. There are other competitors too in the market who help support their regular travellers and should be considered in future for giving proper service.
I am sorry to say that by denying refund for cancellation, VRL travels is looting people’s hard earned money. VRL has not even mentioned this on their portal that only 1 time cancellation/rescheduling is allowed.
When we dont want to travel, VRL is not willing to give us the refund too. I believe this is not at all fair and right on VRL’s part.
Where Govt. is recommending people to follow covid precaution guidelines and asking people to take extra care by not travelling, VRL on the opp side is playing with travellers’ hard earned money by not giving them refund on cancellation of tickets that too without specifically stating this 1 time cancellation/rescheduling rule in T&C’s.
Never expected such kind of treatement from VRL. Was this information helpful? | 
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